Help Centre

Product overview and specifications

More information about Fibrehop services are available at




For all questions on your Fibrehop installation, please visit

Transferring from another provider on CityFibre’s network

For all questions on transferring your service to Fibrehop, please visit

Setting up your Fibrehop service

For instructions on setting up your Fibrehop service, please visit

Bandwidth, speeds and WiFi

For all questions on bandwidth, speeds and WiFi with Fibrehop, please visit

Priority support

We offer additional support for people in difficult or vulnerable circumstances. You can find out more information and sign up for this at

Reporting an issue

To find out how to check your connection and raise a fault, please visit

Missing something?

For any questions not covered in the sections above, please get in touch with us at