Model: Technicolour DGA 0122 as standard with optional Technicolor DGA 4134
Number of LAN ports: 4
Power cable adaptor: Yes
VOIP phone compatible: Yes
Parental control: No
Your Fibrehop router will be capable of delivering ultrafast speeds of 160/940Mbps over a wired connection depending which package you select, so if you are ‘wired up’ and your equipment can handle it, you’ll be able to use as much as you need. While our Fibrehop routers use the latest WiFi 6 technology, WiFi speeds can be affected by a vast number of factors, including the capability of your hardware, the distance from the router to your device and interference from other devices using WiFi or radio signals. For more information on speeds & WiFi, visit www.fibrehop.com/your-broadband
If the minimum speeds on Fibrehop aren’t enough for your needs, you may be able to access business grade full-fibre and leased line services via our parent company, Triangle. These offer guaranteed minimum speeds ranging from 100Mbps and 1Gbps depending on the product selected. Business services also offer guaranteed ‘fix’ timescales in the event of a fault. For more information about this and all other business services please contact the Triangle team at firstname.lastname@example.org
So that we can ensure you receive the best service, we need to provide our Fibrehop router with the connection. If you do want to use your own router, we can provide your connection details. As we are unable to support other routers, we'd need you to reconnect your Fibrehop router if you experience any connection problems. We're unable to advise on router compatibility, our router is specifically chosen and configured for the Fibrehop service. If you need advice on setting up an alternative router, we can introduce you to one of our local IT support partners.
If you select the Fibrehop Pro package, you will get a static IPv4 address included with your package.
Depending on the structure and layout of your home, you may choose to use Wi-Fi extenders to improve your WiFi speeds across the house. If this is the case, you can give your WiFi a boost and access hard-to-reach areas using internal cabling, third-party WiFi solutions or by using equipment such as the TP-Link Deco 5 and Ubiquity products, available online.
Fibrehop is designed to allow any third-party applications, including TV services such as Sky Q. We have many customers using third party services over our network, however some of them have had to do some troubleshooting to get them set up, as they can interfere with your Fibrehop WiFi. In some cases, this has involved some additional cabling and, in other cases, some specialist support from the provider. We have no control over these services, but if you would like some additional support in setting them up with Fibrehop, we can put you in touch with a local IT provider who will be able to assist.
No, you will not get a landline with your Fibrehop service. Please note that customers will need to make alternative arrangements for calls that may need to be made to emergency services. You may choose to keep your analogue line if you need it.
Unfortunately, we cannot transfer your phone line. If you’d like to keep your existing landline then you’ll need to arrange that with your provider or find a provider that offers a Voice over IP (‘VoIP’) only services such as Vonage https://www.vonageforhome.co.uk/
No – we believe in life without limits! We do have an acceptable usage policy which states that Fibrehop is intended for home usage (which includes streaming, gaming and homeworking) to ensure that there is enough bandwidth for everyone! You can find this here: https://www.fibrehop.com/acceptable-use
We’ll be installing a new full-fibre line which won’t impact your existing landline. If you’d like to cancel your existing contract, you’ll need to get in touch with your provider to do this.
Payment will be made by Direct Debit on a monthly basis. You’ll have access to the MyFibrehop portal where you can access your account information. You should receive your login details via email when you sign up. If you haven’t received this then let us know by emailing email@example.com
Please let us know if for whatever reason you are unable to pay your bill. Our friendly team will do their best to find a suitable solution so that you can stay connected. Please get in touch with us at firstname.lastname@example.org
Firstly, the current resident of the property must agree a cease date for their existing broadband service. You’ll need to get in touch with them to agree a date that suits you both. Once the homeowner's existing service has been ceased then you will be able to place an order for a Fibrehop service at this address. Please note that we have no control over the cease with the other provider, if this does not go through on the day agreed then you will be unable to place an order for a Fibrehop service until it has.
The router does not provide parental locks, however some of our customers use content-control software such as Net Nanny or anti-virus add-ons such as Norton to restrict access to certain content and websites.
If your questions have not been answered here, please get in touch with us at email@example.com