Privacy Policy

Fibrehop Privacy Notice - Prospective Customer

Fibrehop (Triangle Networks Ltd) (“We”) are committed to protecting and respecting your privacy.

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a comprehensive data protection law that replaces existing European privacy laws and strengthens the protection of personal data in an increasingly data driven world. The GDPR is enforceable in each EU member state and gives individuals greater control over their personal data. It comes into effect on 25 May 2018.

This privacy notice aims to give you information on how we collect and process your personal data through your use of our website and our products or services, including any data you may provide when you enter into a contracted service with us, sign up to use our products, or make a support or contact request.

It is important that you read this privacy notice together with any other privacy notice(s) or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements our other notices and is not intended to override them.

If you have any questions about privacy , including any requests to exercise your legal rights, please contact our data protection team using the details set out below.

Who collects data

Triangle Networks Ltd is a ‘Data Controller’ and therefore responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).


The definition of a ‘Prospective Customer’ is a business entity or individual engaging with brands ‘Fibrehop’ or ‘Triangle’ during the sales process, from the point of initial enquiry to the signing of a Service Agreement.

This notice concerns personal data required in connection with finding out about connectivity availability, the stages prior to joining as a customer and the period of time during provisioning. At that stage, and where further information is required, additional privacy information will be provided.

Personal data held

We store personal data for individuals representing a ‘Prospective Business Customer’’. Representatives include company officials and staff. We hold some or all of the following data:

  • Name
  • Email address
  • Mobile number
  • Home address
  • Home telephone number
  • Bank account details
  • Service IP address

Why we collect personal data

We ask for your name, address and contact details following an initial enquiry so that we can continue to make contact with you to fulfill the requirements of your initial contact.

We collect further detail in order to identify service availability and to process a service provision. Thereafter we collect bank account information for the purpose of processing direct debit collection for bill payment.

We collect data only when explicit consent is provided.

How data is collected

  • Website chat
  • Web forms and information given during sales contact
  • Service agreement details
  • Further contact via email, telephone call etc

How we store the information

The data that we collect from you will be transferred to, and stored at, a destination inside the European Economic Area (“EEA”).

We take great care to keep your personal information safe to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed.

Files and databases are kept in secure locations on site or through trusted providers.

All areas and portals have restricted access with appropriate levels of security to prevent unauthorised access to those servers including firewalls and passwords.

What we do with the information

The primary use of the data we collect is to communicate with you to quote for and for contract negotiation in relation to internet and voice services.

We will not under any circumstances, sell or rent your information to any unauthorised third-party.

How long we keep information for

Personal data is kept until a contract is signed, or the sales enquiry is not fulfilled, in which case the data is kept for 24 months.

In accordance with legislation, you have a right to request erasure of your personal data.

This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.

You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.

Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

If you wish to request us to erase any personal data we hold about you, please contact us on 01275 871122.

Who we share the information with

To help us to fulfill your requirements for product and service pricing we may need to share your details with a third-party network provider or sub-contractor. They may store basic information relating to a contact within a business for the purposes of contacting a named person on site for service delivery reasons.

We do not share your data with anyone else.

Making a request for your data

In accordance with our obligations under the GDPR Triangle Networks Ltd will provide, upon request, all information held on the person making a request.

Request correction of your personal data

In accordance with legislation and in certain circumstances, you have a right to request correction of the personal data that we hold about you.

This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

If you wish to for us to correct any personal information we hold about you, please contact us on 01275 871122.

Contact Details

If you have any questions, comments or requests regarding this privacy policy, the practices or your dealings with our products and services, you can get in touch with us using the following details:


Telephone: 01275 871122

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( who can be contacted at 0303 123 1133. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Website Privacy

The Fibrehop website is, or subdomains of, including but not limited to Triangle Networks Ltd also provide portal access through a number of domains, including and subdomains thereof.

Partner and customer portals may also be found within these domains, including but not limited to or .

Where these portals are largely used to access customer information, these websites are also used to collect data through registration of interest forms and our ‘contact us’ facility.

Other information may be collected through the use of ‘cookies’ on our sites.

What is a cookie?

A cookie (or cookies) are small collections of data which are stored on your computer when you view a website. They contain informative data which gets transferred between your device and our servers when you view specific pages.

What cookies do we use?

We use cookies to identify you apart from other viewers and users of our website – which allows us to provide you with customised content and a tailored browsing experience. The use of cookies help us to identify areas where we can improve the website.

We use the following types of cookies:

  • Necessary cookies – these are needed to make our website work. This includes session cookies which allow us to keep track of information you provide us within contact forms and secure areas of our site.
  • Analytical/performance cookies – these allow us to recognise and count the number of people that visit our site. They also allow us to see how people move around the site when they are using it. We use this information to make the website better and easier to use.
  • Functionality cookies – these are used to recognise you when you return to our website. This allows us to personalise our content for you and remember things like your choice of language or location.
  • Targeting cookies – these cookies are used to record visits to our website. We use this information to make our website and any advertising on it more relevant.

What if I don’t like the sound of cookies?

You can turn cookies off in your browser settings. However, this may severely affect the functionality of our services and third-party services provided by other websites. Existing cookies can be removed from your browser by clearing your web history and cache.

Third Party Cookies

Other people (such as advertisers and linked social media or other sites such as YouTube, Facebook, Vimeo and others) may also use cookies on our website. Please ensure that you read any third-party terms carefully.

Google Maps and Analytics

We use services that Google provide to give you a better browsing experience. These services include Maps and YouTube. Google Analytics is also used on our website to enable us to view statistics about how our website is viewed and used.

You can find out more about Google’s Privacy and Terms using the link below:

Google's Privacy & Terms site

Changes to our Cookie Policy

Any changes we may make to our cookie policy in the future will be posted on this page and may be notified to a given e-mail address should we feel that cookies effect your browsing choices.