Please useful links below:

Ofcom General Conditions

General Condition C7 on Switching >>> 

Terms and Conditions Documentation

Fibrehop Consumer Terms and Conditions for home broadband services >>>

Fibrehop Business Terms and Conditions for business broadband services >>>

Acceptable use policy >>>

Codes of Practice 

Code of Practice for Domestic and Small Business Customers >>>

Code of Practice on Complaint Handling and Dispute Resolution >>>

Ombudsman Services information >>>