Help Centre

Product overview and specifications

More information about the Fibrehop service is available at

‍www.fibrehop.com/product-overview

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Installation

For all questions on your Fibrehop installation, please visit

‍www.fibrehop.com/installation

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Transferring from another provider on CityFibre’s network

For all questions on transferring your service to Fibrehop, please visit

‍www.fibrehop.com/service-transfer

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Setting up your Fibrehop service

For instructions on setting up your Fibrehop service, please visit

‍www.fibrehop.com/setup

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Support

To find out how to check your connection, raise a fault or if you need additional help, please visit www.fibrehop.com/support

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Bandwidth, speeds and WiFi

Please visit www.fibrehop.com/your-broadband for all questions on bandwidth, speeds and WiFi with Fibrehop.

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Need extra help?

We offer additional support for people in difficult or vulnerable circumstances. You can register for extra support if you:

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• are over 65
• have a disability or long term illness
• rely on medical equipment in your home
• have gone through a recent bereavement, break up or job loss
• are recovering from a hospital appointment

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Please let us know by emailing us at priority@fibrehop.com or by calling us on 0330 433 9822.

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Missing something?

For any questions not covered in the sections above, please get in touch with us at team@fibrehop.com

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