Help Centre

Product overview and specifications

More information about Fibrehop services are available at

Consumer: www.fibrehop.com/product-overview

Business: www.fibrehop.com/business-product

Installation

For all questions on your Fibrehop installation, please visit

www.fibrehop.com/installation

Transferring from another provider on CityFibre’s network

For all questions on transferring your service to Fibrehop, please visit

www.fibrehop.com/service-transfer

Setting up your Fibrehop service

For instructions on setting up your Fibrehop service, please visit

www.fibrehop.com/setup

Bandwidth, speeds and WiFi

For all questions on bandwidth, speeds and WiFi with Fibrehop, please visit
www.fibrehop.com/your-broadband

Priority support

We offer additional support for people in difficult or vulnerable circumstances. You can find out more information and sign up for this at 
www.fibrehop.com/priority

Reporting an issue

To find out how to check your connection and raise a fault, please visit
www.fibrehop.com/support

Missing something?

For any questions not covered in the sections above, please get in touch with us at team@fibrehop.com