When you search for availability, our systems contact CityFibre’s for information regarding the current status of service at your address. If we're able to place an order for you, you'll be directed to our ordering system. In the event that Fibrehop is not currently available to your household, you can register your interest and we will contact you as soon as it is.
It may be that CityFibre has not reached your area with their network yet or your area is still under a period of exclusivity with another service provider. You can still register your interest at www.fibrehop.com and we’ll let you know when we are able to offer you a service.
Unfortunately we’re unable to provide a date when exclusivity ends in your area but if you register your interest at www.fibrehop.com and we’ll let you know when we’re able to offer you a service.
If you’re transferring a service over to Fibrehop, you can do so. For full details on how to transfer your service, please go to www.fibrehop.com/service-transfer
If your questions have not been answered here, please get in touch with us at firstname.lastname@example.org