1. A referral is validated when the ‘Friend’ orders a new service, including your referral code on the order form. If ordering via phone or chat, it is the responsibility of the Friend to declare if they were referred. All referrals must be confirmed during the order process to be valid.
2. The standard referral reward is £25 bill credit to the Referrer, and £25 bill credit to the Friend.
3. Rewards will be applied to the next bill after the Friend’s Fibrehop service has been active for 30 days.
4. You do not need to be a Fibrehop customer to make a referral. However, if you make a referral and do not have an active Fibrehop account, you will not be eligible for a referral reward. Only the Friend referred will receive a £25 bill credit.
5. Referral rewards are variable. Fibrehop reserves the right to withdraw or change the referral promotion at any time, with or without notice.
6. Bill credit rewards can only be used to subsidise bills or monies owed to Fibrehop and cannot be exchanged for cash.
7. You cannot recommend yourself or anyone else at your address.
8. Maximum of 12 referrals per calendar year per household are eligible on this scheme. If you’d like to refer more friends, please get in touch with us at team@fibrehop.com.
9. We'll withhold rewards if we reasonably suspect fraudulent activity. All decisions made by Fibrehop are final.
10. This offer is not applicable when the Friend is, or has at some previous time, been a customer with Fibrehop.
